![]() If your credential is one that works on multiple domains but isn’t already detected by Dashlane, let us know using this form so we can link those websites.Īnother reason Dashlane might not be autofilling is that you have the option Only autofill on exact URL activated for that credential. If you’re still running into the problem, check the website field of your saved credential and change it if needed, to match the exact website. We made a recent product update which has started automatically detecting some of the most common websites that share the same credentials, something we call “associated websites.” You can read more about it here, including how to see which credentials you already have saved might have associated duplicates. If Dashlane made assumptions about which websites it should autofill when the credential isn’t exact, then it’s possible Dashlane would be an unwilling accomplice in the phishing scheme.įirst, make sure your Dashlane extension is up to date. So in this example, a scammer could have built a fake Amazon login page, say “amazon.fk,” hoping you don’t notice the web address and hand over your email and password. This “bug” is actually a feature, we swear! It protects you from phishing attempts-a kind of cyberattack where you’re tricked into revealing sensitive information under false pretenses. (Side note: If you’re confused about why you’re seeing a gray vs. Issue 2: Dashlane shows up, but doesn't suggest your credentialĭashlane recognizes the form-you see the “D” icon-but your credential isn't automatically suggested. ![]() We’re exploring solutions to let customers “trigger” Dashlane in any online form, so you’re in control of where Dashlane shows up. If you suspect that cause #3 is the culprit-and no shame, we all forget things-you can open the Dashlane extension, and in the This website tab, make sure that Fill forms and login info is activated for the site you're on. If you’d like to report Dashlane consistently not working on a particular site, you can do so by sending a note to Dashlane Support so they can bring it to the team’s attention. If you’re using the latest version, Dashlane will show all credentials saved for the site you’re on, and you can easily copy and paste them instead. Simply open your extension by clicking the “D” in your browser toolbar. You may have disabled Dashlane on this page and forgotten about it!. ![]()
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